Kanban Listmania

Different perspectives and situations lead to using the following kanban lists appropriately at different times. I find it useful to have all the lists in one place to help compare and contrast their benefits. I hope you do too.

6 Foundational Principles

CHANGE MANAGEMENT

1. Start with what you do NOW.
2. Agree to pursue improvement through EVOLUTIONARY CHANGE.
3. Encourage acts of LEADERSHIP at every level.

SERVICE DELIVERY

1. Understand and focus on CUSTOMER needs and expectations.
2. Manage the WORK, let people self-organise around it.
3. Evolve POLICIES to improve outcomes.

6 General Practices

1. Visualise
2. Limit WIP
3. Manage flow
4. Make policies explicit
5. Feedback loops
6. Improve & evolve

3 Agendas

1. Sustainability
2. Service-orientation
3. Survivability

9 Values

1. Transparency
2. Balance
3. Collaboration
4. Customer focus
5. Flow
6. Leadership
7. Understanding
8. Agreement
9. Respect

STATIK (Systems Thinking Approach To Introducing Kanban)

0. Identify services.

For each service:

1. Understand what makes the service fit for purpose for the customer.
2. Understand sources of dissatisfaction with the current system.
3. Analyse demand.
4. Analyse capability.
5. Model workflow.
6. Discover classes of service.
7. Design the kanban system.
8. Socialise the system and board design, and negotiate implementation.

Litmus Test

1. Management behaviour
2. Customer interface
3. Customer contract
4. Service business model